Dashboard · Insights

ROI Insights

Return on investment from your Meeton agent, priced from your own inputs. The page takes the meetings Meeton booked, multiplies them by what a meeting is worth to you, and sets that against what you pay. Hidden for a customer-support agent.

Period

Pick Last 7, 30, 60 or 90 days, Month to date, Previous month, Quarter to date, Previous quarter, or a custom start and end. Every KPI is compared with the period of the same length before it (vs last period), and the bar at the top says which two periods are being compared. Print prints the page.

The scorecard

Primary outcome KPIs

Meetings booked

Total meetings generated by Meeton in the period.

Pipeline value

Meetings × ACV × close rate. You enter the ACV (annual contract value) and the close rate on the card, in units of ten thousand yen (万円) and percent.

Cost / meeting

Monthly platform cost ÷ meetings booked. You enter the monthly cost.

ROI

(Pipeline − monthly cost) ÷ monthly cost, shown as a multiple.

Supporting KPIs

Time to meeting

Average days from when a contact first appeared to when their first meeting was booked, for Meeton-assisted contacts only, with the number of meetings it is based on.

IS team time saved

Estimated hours saved by the inside sales team, and the labour cost at the hourly rate from your salary setting. The breakdown adds minutes per session screened, per conversation (plus actual chat time), per ad click matched to an offer, and per lead or meeting administered.

Contact → meeting rate

The share of captured contacts that resulted in a booked meeting, with the absolute counts.

External contacts captured

Contacts from non-Meeton sources (form submits, CSV imports and so on) and their share of all contacts. The card notes that these can be nurtured with Meeton Email.

Term

ACV, annual contract value, and close rate are the two inputs every SaaS pipeline model uses; IS is inside sales, the team that qualifies and books before a field rep takes over. The page uses the field's own names so the numbers can be dropped into a finance review as they are.

Sections

Meetings by source

Where the booking happened: Chat, Library, Thank-you page, Email link, Other link, and Unknown / Legacy for meetings recorded before surface tracking.

Conversion funnel

Visitors → Engaged visitors → Contacts captured → Meetings booked, with the drop-off at each step. Engaged visitors here are those who interacted with the widget or stayed long enough to be qualified.

Trend

Meetings booked and leads captured over the period.

IS team time savings detail

The time-saved formula, line by line.

Contact counts open a drill-down list of the contacts captured in the period.

Troubleshooting

Symptom	Likely cause	What to do
Pipeline value and ROI are zero	ACV, close rate or monthly cost not entered	Fill the three inputs on their cards; they are remembered for the workspace.
No prior data under a KPI	The comparison period precedes the workspace	Expected for a new workspace; it fills in after one full period.
Time to meeting says Coming soon	No Meeton-assisted contact has booked a meeting in the period yet	Widen the period.
Meetings booked is lower than the calendar shows	Meetings cancelled, or booked by contacts later disqualified, or outside the period	Compare with the Meetings list in Sales Insights, which shows each meeting and its outcome.

Frequently asked questions

Are won deals used anywhere on this page?

Pipeline value here is an estimate from ACV and close rate, not from actual deals. Actual deal outcomes from your CRM, or added by hand on a contact, feed the Sales Insights leaderboard and the contact's Customer status.

Can I set the currency?

The inputs on this page are labelled in yen. The default deal currency used for Pipeline influenced in Sales Insights is a separate setting, reachable from that KPI.

Who sees the hourly rate?

It comes from your salary setting and appears only on this page, under the time-saved card.